"Huh? Excuse you?" That was my first thought when I got the letter on Saturday (when their Customer Service is closed by the way). OK, OK, there were more expletives in there. I'll admit it. *eye roll*
I emailed their "feedback" email. No response. No call back. So I called them. There was almost a 2 hour wait but they'll call me when it's my turn. And they did, almost two hours later. The woman informed me there was no record of me calling to ask about the credit and stated that since there was no record she had to assume it didn't happen (excuse you? so a computer can misapply a payment but not miss logging a call? OK, got ya) and was just generally hostile. So I told her to have a good day and hung up before paying or making payment arrangements with her.
I went home and wrote a nice long letter with suggestions for how to improve. Not that they care, they're the only provider in town, who cares if we hate them? I stated in my letter that I knew it would get trashed even. So I would like to share it with you and the rest of the Internet because you know what? Nobody important at CPS is going to see that letter, and there's no identifying information in it to damn anyone personally. It's all accurate information that can be documented (since they recorded my call!). So here's what I wrote to them: